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TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

The function is expected to:

• Operates as a 1st line contact and support desk for all employees
• Manage efficient and effectively the resolution of support issues that are reported.
• Act as a technical authority, providing expertise to vendors as well as towards IT team members (local and globally).
• Communication with local IT vendors and service providers.
• Administrating a database of local IT assets.
• Generating IT reports for global purposes.
• Basic administration of local and external services – Active Directory, Exchange, WDS, DNS, DHCP, Sharepoint

Typical work activities include:

• Registering of IT service tickets
• Dispatching of incoming ITSD tickets towards 2nd and 3rd line support teams.
• Troubleshooting problems and providing advice on the appropriate action towards 2nd and 3rd line support teams
• Analyse problems with PC (HW and SW) and offers acceptable and fast solutions to users
• Analysing and resolving faults ranging from a major system crash to a forgotten password
• Work on open issues with correct prioritization.
• Handling of administration for handout of newly delivered IT equipment to users.
• Follow-up of aging tickets and report to supervisor if not timely solved.
• Keep users informed in a professional manner ensuring accuracy of detail
• Logging incoming customer communication
• Physical Asset management (PC’s, Monitors, Keyboards, Equipment and accessories, …)
• Keeps track on frequently appearing incidents and reports to Helpdesk coordinator
• Help to find proper solutions for underlying problems
• Ensure that documentation and job notes are kept up-to-date and accurate
• Installing, supporting and providing routine maintenance to hardware and software

Receiving, prioritizing, documenting, and actively resolving requests from users in a timely manner.

A large proportion of the job requires talking to users directly or via telephone or Lync/Teams working in a busy (sometimes high pressure) helpdesk environment.

The role should have very good communication skills, have an excellent social behaviour in dealing with users and to treat them always as “clients”. Overseeing and reviewing aspects of users’ IT infrastructure (including network, servers, switches, storage, security, software applications, external hosting, remote offices and backups).

Personal skills required:

• Professional attitude, communicative person
• Ability to demonstrate clear & confident communication skills both written and verbal.
• Ability to deal with problems and technical issues in a friendly, calm and reassuring manner.
• Excellent problem-solving ability. A proactive thinker who encompasses the “bigger picture”.
• Passion for IT and technology, and a drive to help customers take advantage of new solutions.
• Team player with the ability to motivate and educate other team members in principles of service.
• An enthusiastic, thorough and methodical approach to problem solving.
• Ability to multi-task, prioritize and escalate accordingly.
• Self-motivated.
• Ability to learn new skills quickly – for example, supporting new applications.
• Tenacity and dedication to pursue an issue from beginning to end.
• The initiative and reliability to work unsupervised on many occasions.
• Advanced knowledge on English Language

Technical skills required:

• Previous experience in IT support – at least 5-6 years in IT expert role.
• Ability to produce clear, concise and accurate documentation and job notes.
• Window 10 and 11, MacOS advantages
• MS Office 2019 advanced level, MS Teams
• Windows Server administration, build and maintenance.
• ESXi/VMware setup and administration
• Strong understanding and working knowledge of Active Directory, exchange mailbox administration
• DNS, group policies, domain controllers –basic
• Knowledge of Sharepoint
• Good knowledge of Routers, Firewalls, Switches, VPN devices and wireless and other networking control and monitoring technologies.
• Good understanding of Audio/Video technologies and experience of their administration.
• Strong understanding of backups and restoration methods.
• Strong understanding of NTFS and share permissions on previous & current Windows Server environments.
• The ability to articulate at a technical level appropriate to the circumstances
• Natural interest in IT with a desire to stay abreast of new technologies.

Desirable attributes:

• Creative thinking around process analysis and improvement.
• Skills to deal with difficult or demanding clients, vendors
• Knowledge of Windows 2016/19 servers
• MS Teams (Lync)
• MS Exchange installation and administration experience
• Network design, build and troubleshooting, including switching and routing
• VMWare design, installation and administration

 Do you want to know more about this position or are you ready to apply (please enclose your English CV and a short motivation)? Contact Danny Van den Bossche at info@careersataoc.com