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TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Based in our Shared Service Center (SSC) in Prague, the Order Fulfilment Specialist for Direct Import serves as the primary back-office contact for customers managing direct imports from China to Europe.

In this role, you’ll play a key part in ensuring a high level of customer satisfaction by overseeing order and delivery management, handling complaints, and supporting the European Sales team. Your focus will be on continuously improving service levels while maintaining smooth operations.

Additionally, you’ll provide expertise in FOB and Direct Import flows, coordinate tasks related to monitoring activities and results, and oversee key processes to drive efficiency and performance.

You will be collaborating with: Customers, Sales Management and National Account Representatives, Demand Planning, Collection & Credit Control, IT department, Warehouse & Transport organization.

🔹 Order Management & Complaints Handling

• Processing FOB sales orders accurately and on time.
• Maintaining and updating SAP documents, order books, and container files.
• Resolving price discrepancies before final credit release.
• Supporting weekly credit evaluations and approvals.
• Keeping clear records of correspondence and customer purchase orders.

🔹 Sales Support

• Tracking sales plans and assist in achieving targets.
• Providing data and insights to support the sales team.
• Supporting sales team with customer visits (and participate if necessary)
• Ensuring accurate SAP product setups before credit release.

🔹 Communication & Coordination

• Serving as the main point of contact between customers, MMD HK, and TP Vision Europe.
• Providing timely and precise information on orders, lead times, and terms.
• Maintaining proactive communication with sales, demand planning, distribution, credit control, and other key departments.

🔹 Master Data Management

• Maintaining and update customer master data in SF.com (Incoterms, POD, pallet heights, etc.).
• Ensuring order and delivery data remain up to date.

🔹 Audit & Compliance

• Preparing revenue samples, including purchase orders, proof of deliveries, and logistics documents.

🔹 Process Improvement & Knowledge Sharing

• Identifying and implement process improvements in collaboration with internal teams.
• Supporting onboarding and knowledge sharing within the Order Fulfilment team.

🔹 Projects & System Enhancements

• Participating in cross-functional projects.
• Testing and overseeing new SAP functionalities and IT updates.

This role is ideal for someone detail-oriented, proactive, and eager to contribute to a dynamic, international environment.

• Employment contract for 2 years - maternity cover.
• Salary combined with a quarterly bonus scheme
• Additional time off: 26 days of holidays, and 4 days of sick leave per year
• Hybrid work model: 3 days in the office and 2 days of Home Office per week
• The opportunity to work from abroad – up to 1 month per annum!
• Flexible working hours
• Public transport allowance
• Multisport card
• Meal vouchers - 150 CZK per working day, fully compensated by the company.
• Pension insurance contributions after 1 year with a company
• Employee Discounts for Phillips products
• Company equipment for work and personal use: laptop and mobile phone with our corporate SIM card and unlimited data tariff!
• Regular team buildings and company events
• Informal and friendly atmosphere in our international team, and opportunities for future growth within the company.

✅ Must-have requirements:

• Fluency in English, both verbal and written
• Working experience: 1–3 years of experience in Order Fulfilment/Order Management/Order to Cash, or Supply Chain.
• Education: Min. secondary school
• Ability to communicate across different cultures, and resilience to stress
• Good knowledge of MS Office tools, especially Excel.
• Team player with responsible and proactive approach to work
• Experience working with ERP system
• Process-oriented, with strong attention to detail
• Capable of following processes and guidelines
• Very good communication skills, capability of understanding stakeholders needs; emotionally balanced and mature personality
• Ability to work under pressure in an ever-changing environment where deadlines have to be met
• Ability to recognize and promote automated solutions

🌟Those will give you an additional advantage:

• Experience working in SAP system - strong advantage
• Knowledge of Cantonese or Mandarin language
• Understanding of logistics, warehouses functioning, supply chain processes
• Experience or/and passion for training and coaching others

➡️ Apply for the role, we are looking forward to hearing from you!
Our team is always happy to answer your questions and help you navigate the recruitment process!