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TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV , PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.

TP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.

Based within the European Shared Service Centre (SSC) in Prague, the Salesforce team deals with various Salesforce.com users support as well as more complex development and architectural tasks for the entire European organisation and potentially beyond. As part of a team, Salesforce Specialist will be responsible for the end-to-end delivery of customised solutions for our business. The team supports all internal customers from Europe, and also is receiving tickets from China, USA and Brazil.

• Providing daily support to users by handling administrative and analytical tasks related to account creation, mass uploads and downloads of credit notes, pricing, customer data, and correcting incomplete or inaccurate request data. Additionally, addressing other operational needs within the Opportunity-to-Order-to-Cash process.
• Working closely with all business departments - mainly Sales, Finance and Order Fulfilment teams - to assess their automation needs and contribute to continuous process improvements.
• Assisting in the design and implementation of new features, and maintenance of existing functionalities including automation, scripting, troubleshooting, fine-tuning and reporting
• Participating in projects involving various stakeholders, in order to introduce new features, promoting overall acceptance, increase usability and know-how of Salesforce
• Act as an administrator of Salesforce from a development and an architectural point of view
• Develop user stories/scenarios and to-be process flows to support the design and development of Salesforce solutions for our internal clients
• Collaborate with developers to test and verify that solutions will meet the business requirements
• Assist in the design and implementation of new features and change requests including automation, scripting, troubleshooting and fine-tuning

• Limited employment contract for 1 year
• Salary combined with a quarterly bonus scheme
• Additional time off: 26 days of holidays, and 4 days of sick leave per year
• Hybrid work model: 3 days in the office and 2 days of Home Office per week
• The opportunity to work from abroad – up to 1 month per annum!
• Flexible working hours
• Public transport allowance
• Multisport card
• Meal vouchers - 150 CZK per working day, fully compensated by the company.
• Pension insurance contributions after 1 year with a company
• Employee Discounts for Phillips products
• Company equipment for work and personal use: laptop and mobile phone with our corporate SIM card and unlimited data tariff!
• Regular team buildings and company events
• Informal and friendly atmosphere in our international team, and opportunities for future growth within the company.

✅ Must-have requirements:

• Min 1 year’s work experience in Sales Cloud (both operations and development)
• Relevant university degree OR finished high-school (maturita exam) with 6+ years of relevant working experience
• Fluency in English (both verbal and written)
• Basic knowledge of Force.com (Apex, Visualforce, SOQL), triggers and classes welcome. You do not have to be able to do apex development, however you need to be able to check the code and identify the problem.
• Demonstrable experience in gathering and analysing user requirements, and delivering solutions to customers
• Strong customer focus
• Proactive behaviour in order to resolve problems & queries
• Capable of managing many different cases at the same time
• Excellent communication skills, can-do attitude, and positive thinking
• Structured and analytical approach

🌟Those will give you an additional advantage:

• Experience working with Community Cloud, ideally having experience with designing it
• Flow experience is a big advantage
• Additional language
• Experience working with Marketing Cloud
• Experience with CRM analytics
• Experience with DocuSign
• Knowledge of HTML
• XML understanding
• Having background working in retail and/or manufacturing industry, or/and OtC process
• Time flexibility - if you can work later shifts and cover USA tickets, it will be a plus.

➡️ Apply for the role, we are looking forward to hearing from you!
Our team is always happy to answer your questions and help you navigate the recruitment process!